# All Visitor Reports

This screen displays all Visitor Reports created and saved by any Visitor Report Manager.

The Visitor Profile provide insight about your website visitors that is not possible with web analytics software like Google Analytics. This is because web analytics cannot co-relate the bulk of website traffic with the interactive features and work-flow built into a data-driven website.

Most website analytics programs offer you only totals: Visitors, Page Views, Top Pages, etc. What they can't tell you is what your website audience looks like and how they interact with your website.

Visitor Profiles make it easy to answer important questions like:

- What website did they come from?
- What e-mail Campaign are they responding too?
- What search what search engine referred them?
- What are they searching for?
- Which one of our ads did they click on?
- What was the last page they visited before landing on our website?
- Was it their first time at our website?
- Are they very interested in what we have to offer?
- What is the most popular landing page on our website?
- Did they submit a Custom Form?
- Did they begin an Order?
- Did they retrieve a Saved Cart?
- Did they start to checkout but never finish?
- Did they place an Order?
- Was the Customer referred to us by an Affiliate?
- What Currency did they prefer while Ordering?
- What language do they prefer while browsing?
- What is the most popular product Ordered or donation made?
- What is the most popular form submitted on our website?

## Viewing & Editing Visitor Reports

Select the Visitor Report that you want to run and view.

## Creating a Visitor Report

Click on "Create Visitor Report" to create a new Visitor Report.

## Deleting a Visitor Report

Select the Visitor Report that you want to delete. Click "Edit Visitor Report" and then click "Delete".

NOTE: Deleting a Visitor Report does not delete any Visitor data.

## Who's Online

This screen also provides setup and access to the Who's Online feature for your website. The Who's Online feature displays all site visitors who are browsing your public web pages in real-time and their worldwide geographical location.

You'll notice a small colored dot within the button. The color indicates the status of this feature as follows:

Red: The feature has not been enabled for your website yet. Click the Who's Online button to signup for a free, no obligation account with WebsiteAlive that will allow you free access to their monitoring service to track your site visitors in real-time. You only need to do this once.

Yellow: Your free account has been created sucessfully and page tracking will start automatically within moments. You can click on the Who's Online button at anytime to launch the Site Monitor in a new browser window. You will need to login with your Website Alive account login. Once logged in, the Site Monitor will refresh itself every several seconds and show you real-time visitor information.

If you decide later to add chat features to your website, you need to click on the Who's Online button, login to your Site Monitor account, and click on the "Add Chat..." link. You will be redirected to WebsiteAlive where you can order one of their plans. Once you order the plan, your free WebsiteAlive account will be upgraded automatically and all Chat Regions will begin to function instantly!

IMPORTANT: If you decide to upgrade to the chat feature, you MUST click on "Add Chat..." link WITHIN the Site Monitor window. If you go to the WebsiteAlive website to order without clicking the "Add Chat" link within the Site Monitor window, your chat feature will not begin to work automatically.

Green: Your free account has been successfully upgraded and the built-in chat feature is now active!

NOTE: If you don't see the Chat Button appear on your public pages immediately, be sure that you have a Chat Region defined in the Page Styles used by your Pages. Also be sure that Who's Online is enabled in Site Settings and that the Online Chat Button and/or Offline Chat Button is not set to to "-None-".